I've never had a job that allowed my to take on overtime before, and it's sort of addicting.
Due to some serious staff shortages, my company is basically on approve-all-OT requests at this point, especially for last minute cancellations. Between my financial need and my insatiable need to be everyone's friend, I've been picking up dropped shifts and filling in for gaps that coverage is needed. It's exhausting and frustrating, and I wonder if it won't be long until I'm burnt out.
Yesterday, I worked 8 AM until 12AM- a 16 hour shift. It was intense and a little crazy, and by the end I was ready to get the hell out of there. 10 hour shifts are becoming more and more common as I stay a little later here, come in a little earlier there. I just need the hours badly, especially as my other job seems to be falling flat. There is such a big need, but the job itself is exhausting.
In a lot of ways, it's the opposite of Starbucks. I never see any of the callers or clients in person, and so there is a very strange sense of confinement and almost 'other worldliness' to the call center. It helps to establish a great sense and environment of comradery as we all struggle and handle irate callers, angry people at every turn, and broken accounts that leave us in the lurch. The people I work with make the job doable; with a different crew, I imagine I probably would have quit in anger at some point already.
On the other hand, the company suffers from some very serious structural and organizational issues. Communication between customer service and IT is terrible, creating massive inefficiencies in solving client or account-related problems. I work in IT for a few hours on every shift and see no end to that frustration anytime in the near future. Unskilled or lazy workers cause issues for every agent in the company and slow progress down to a grinding halt.
It's definitely not a job that I can see myself staying at for the next ten years. I'm exhausted after even a four hour shift of taking calls, and although the IT work is certainly more interesting, it is no less frustrating. There is a lot of great talent at the company, without a doubt, so at least I can get through day-by-day.
Breath deep, and always keep the goal in sight. Always.
Friday, July 26, 2013
Sunday, July 14, 2013
Sabotage
I had an English teacher in High School who once described
me as ‘incredibly self-destructive’. She believed that I was an intelligent and
capable person who actually was scared of success and performing in life in a
way that would lead me towards a great and exciting life/career. She commented
occasionally on my tendency to take actions that would directly hurt my ability
to achieve my goal, and finally she asked me why I did it.
I never was able to think of a good reason for it, but it is
an unfortunate habit, or possibly series of habits, that has carried over into
my adulthood far longer than it should have. After living overseas, after a
multitude of attempts to try to whip my body or my mind into shape, I manage to
often fall back onto the same set of excuses and bad decisions that lead to me
failing to achieve whatever I had intended to do.
There’s always something that seems to get in the way- maybe
I get busy, maybe I start to date someone, maybe I find a new project or a new
TV show to obsess over. Maybe I start to go out more and maybe I start to binge
read books or maybe I decide that it’s time for me to pick up that other old habit that I had tossed aside.
Maybe I just can’t focus.
Maybe it’s just a lack of discipline. I often chafe at the
idea of having a good schedule but the reality is that in the times that I’ve
had a good, regular schedule for work and for school, I’ve always managed to
balance my eating, sleeping and exercise habits along with many of my personal hobbies. Those times are rare and
easily disrupted- that sort of circadian homeostasis is delicate and beautiful.
I miss that taste of productivity.
When I first moved back to Columbus, my first week was
filled with exercise and writing. I accomplished a great deal even as I applied
for jobs, but by the time week two rolled around, I was back into some unhealthy
habits- sitting around all day, binge watching TV while attempting to also sort
of enjoy playing a video game on my PC. I did it automatically, barely tasting
any of the media I consumed and gaining nothing from it other than glad to have
something to fill the schedule.
Building up that discipline- setting realistic goals and things to achieve- is difficult. It’s far from
easy but especially for someone that has historically been so scared of
success, the idea of discipline and an ordered path to personal achievement can
be frightening in and of itself. Discipline is a sign of commitment, the desire
to achieve something so bad that I control my baser emotions. It’s the
subjugation of my distraction and inattention, the willingness to work.
As I’ve gotten older, my natural desire to self-sabotage has
certainly attenuated, but now I can’t help but when if that’s because I’ve
matured or simply because I’ve stopped taking any real risks. I’ve moved
overseas and live there twice, and I recently set myself up for another move
and am doing well. I can’t help but wonder, though, if I’ve set my goals a
little lower than my capabilities.
Wednesday, July 10, 2013
Masculinity
As I get older, I wrestle more and more with what it means
to be a man. It’s different from when I was a teenager and full of weird
hormones and splattered with acne- rather than questioning what a man is
physically, I wonder more and more what it means to be a man in the day-to-day
doldrums of life.
I interact with a lot of people from a wide variety of walks
of life on a daily basis. People much older than me and people much younger;
Americans and foreigners alike. Having spent time overseas only pushed me to
question classical American notions of masculinity more than ever, and now that
I’m back in the generally conservative Midwest, I find my notions once again
challenged.
What is a man?, I ask myself. What does it mean to be a man
at 25 years of age, with no family to support and wholly single? When my father
was my age, he had three children and another on the way. My grandfather had
lived many lives by this time, married the love of his life, bought her a house
and began having children after his service in world war 2.
Insecurity most likely plays a part in my questioning. I
look around me to those that I care about and inevitably measure myself up
against them. It’s natural that I’ll pay closest attention to those things that
I’m already aware that I’m failing in- if failing is even the right word. It’s
all so gray and cloudy that I barely even know how to put the search for a
satisfying answer into words.
As a gay man, especially, it’s difficult to answer the
question sometimes. I’m comfortable with my sexual orientation, though not
everyone is, and somehow their discomfort is something that works to make me
feel bad, insecure, and inadequate as a man. Logically, I recognize that as
bullshit, but of course I can’t help but feel bad at times. I know how I sound
when I talk, and even if I’m not running around with make-up and tights on like
a stereotype out of Hollywood, I still get called ma’am on the phone, and the
knee-jerk is always to just feel… sour.
I can’t help but wonder how many of the mannerisms are
natural and how many are accidentally manufactured. I’m gay, sure, but I don’t
meet a lot of the other stereotypes. Mostly, I’m a skinny nerd who likes to
read and play video games, eat a lot and drink beer with my friends. But still
I can’t shake this feeling that I’m not butch enough, I’m not man enough, and I
just begin to feel awkward as hell around people that ARE butch enough-
according to some strange and Byzantine standards that should be irrelevant,
but somehow aren’t.
It’s not something I spend hours agonizing over every day,
or every week. It’s just a question that runs through my head from time to time-
something that I want to understand about myself and my society. Especially as
I try to prepare myself for the future, I can’t help but want to know where I
am so I can build a good path to where I want to be.
But that’s a whole different story.
Monday, July 8, 2013
Everything
Everything is a very big word. It means all of it, without
exception. Each and every one of those things, minus none. Everything.
It’s not uncommon for me, and others I’m sure, to use this
word liberally. I’m a story-teller by nature and I like to pepper my language
with strong and vivid language. I like to embellish and exaggerate, to paint a
picture for my conversational partners and the word ‘everything’ is indeed a
strong word. Every single thing.
But there is an unfortunately common usage of the word that ,
for the very first time, seems at once both alien and categorically untrue.
“Everything is going good.”
“Everything is going bad.”
“Everything is going bad.”
There is, of course, the negative form of this (simply
replace ‘everything’ with ‘nothing’) but let’s stick with this for now.
I used to use this sort of language a lot. Very often, even.
It’s a very easy picture to paint; a very clear and easily comprehended black
and white. Everything or nothing, all at once, without reservation. My entire
life’s energy is somehow, all at once, entirely positive or negative. It’s all
good or it’s all bad, and never anything in between.
Time and possibly even some maturation leads me to wonder if
maybe my penchant for using such strong and extremist language is helping to
contribute to a very alarming personality trait that worries me for my future.
I love to devote myself to things and commit great amounts of energy to my
projects and passions, but I often get such an extreme case of tunnel vision
that I can only really focus on a single track, and the second my eyesight
wanders, it becomes abandoned as I focus on a new road.
It’s a common behavior in teenagers, but that’s not what I
am anymore, or who I want to be. Balance and self-administration are very important
and attractive qualities. They do not exclude or stultify passion- rather, they
direct and guide that wonderfully positive energy that otherwise is wasted when
the path is eventually abandoned for something new. I’ve worked hard in recent
years to practice more discipline with this.
Similarly, I should apply the same ‘grayification’ of my
tendency to overuse everything. It’s over-reaching and creates damaging
simplifications of complex issues. Sure I sprained my ankle a few days ago, but
I also managed to get a ton of cleaning done at home. Today, I may have been
extremely productive before I went in for work, but then I was in a bad mood at
work all day from a few bad callers.
I guess my point is that rather than wrapping myself up in a
mood that can create depressions (‘everything is so bad right now…’) or prepare
me for to be crushed after crashing from an unrealistic high, I should seek a
form of restraint in my thoughts. When things are good, acknowledge it- but use
realistic language. “Things are going great for me” is reality; “everything is
going great for me” is fantasy, at best.
By managing a balance of thoughts, I believe I can increase
my overall satisfaction and productivity in life. It may take a while, but it
can all begin with a simple change in the way that I communicate, both
externally and internally.
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